Archives for category: Anger

 

card_adult_largeIt was wet and raining and we had to negotiate a 40cm drop as we alighted the bus.  Oops, we forgot to Tap Off.

In the past, when this has happened we submitted a query to Opal support with our card number in the body of the complaint.  (Forget about the fact they ask that detail in the form, it needs to be in the body of the complaint). After the usual to-ing and fro-ing, it is eventually corrected but now in their arsenal is a new form letter.  (Slightly better than the one where they accuse you of outright lying because their GPS is never wrong and your alleged trip defies all laws of time and space).  The new one, where they won’t even consider your complaint as your card is unregistered.

“We are happy to look into your request. However, in order to ensure your privacy is protected we cannot access an Opal account without details being verified.

To do this, please log into your online Opal account at http://www.opal.com.au with your username and password, and select the Opal Account Enquiry tab from within the Opal account page.”

Bullshit!  This is another flimsy excuse not to correct fares.  Little wonder they are raking it in.

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“You didn’t read my email, did you?”  was my accusatory tone to PTB.

“We did read it!” was the defensive reply.

“Really and what? Didn’t comprehend it?”

We have always been a cynical and bitter person but with every passing year immersed in such unrelenting stupidity it is sometimes hard to bite one’s  tongue.

Admittedly, emails can get overlooked in an inbox but when there is a pattern of emails being ignored and questioning emails demanding information that has been provided days, weeks beforehand is aggravating.  Some days there is no point bothering.

 

 

 

We are too much of a muggle to possess a cloak of invisibility rather my guise is far more simple, far more common and that is being female.  We are certainly not the first nor shall be the last to be told bluntly that gender is a disqualifying factor for communication.  Though it has reached absurd heights in the past couple weeks.

Remember that subcontracting job(SJ)?  It is proceeding in the same efficient pace as a death by a thousand paper cuts. Why? Apparently, we require a Mansplainer Translator (MT)as effective communication can only be carried out by two men. (Silly me to think otherwise). Mansplainer Translator is not familiar with the minutiae of the job but all communication is now passed through him.  It reached the sublimely ridiculous last week when the passive aggressive ‘pass me the salt’ pantomime was performed.

Mansplainer Translator and I were summoned to the office where not once were we directly addressed with any salutation or question. Queries, solicitations of health, comments. complaints were all directed towards MT.  SJ would ask the question.  MT would turn to me, we would supply the answer and MT would have to repeat it back to SJ as otherwise the communication loop would not be complete.  This meeting lasted well over an hour and we were pointedly ignored by SJ for the whole duration. Like WTF???

You nominate the form of communication, telephone, email, in person, have all been conducted in this manner.  Try to communicate with SJ directly without MT and you are ignored.

Irony is, if you listen to those with the double x chromosome they may just have the answer (and this job just might have been finished months ago).

Going postal is such a curious phrase yet it seems to encapsulate so much rage so succinctly.  So much rage!

In 2007, the Australian Bureau of Statistics found that 46% of Australians do not possess  the ‘literacy skills needed to meet the complex demands of everyday life and work’  (we are cherry picking a bit ) so is it any wonder that maintaining addresses in the primary database (let alone the secondary database which the first one prompts to update) is a seemingly impossible task?

Silly question!  Of course it is.

We expect far too much.  The excuse proffered for admin’s failings this time was the ‘software is too clunky’.  No.  The software’s ubiquity across the industry would suggest otherwise.  The secondary database effectiveness is dependent upon the relationships and data been correctly recorded in the first database.  Garbage in. Garbage out.  In the words of Aleksandr Orlov “Simples.”

Tomorrow, we have to trawl through and rectify six months worth of  discrepancies because admin is too stupid and lazy to follow the prompts and thus a two minute job becomes an eight hour inconvenience.

Status Update: Angry.

This is not the explosive anger that subsides as quickly as it rises but the anger that simmers for long time.  As an erstwhile colleague noted, it is the anger that seeps in and does not abate.

It would seem that my malcontent festers around the filing.  I am tired of documents being misfiled, documents shoved in plastic sleeves that should have been returned to the client, files duplicated,  documents not fastened in folder, documents left unscanned.

Most think that filing is unimportant but a document that is not filed properly is a document lost.  A document lost is a chink in the audit trail.

This has been repeatedly being brought to management’s attention (and this is the lesson learned never ever underestimate the capacity of the males of the species to be bewitched by one they find attractive) and ignored.  Deemed unimportant, not worth the angst because it might upset admin.

I hate to be the bearer of bad news, but a fundamental duty of admin’s function is to maintain the files (along with handling correspondence) but instead we are lumbered with someone functionally illiterate and a management enthralled with admin’s sexual potency.

This is not the ingredients of a cheap romance novel but a highly dysfunctional office with low staff morale.